Delivery & Returns
At MadChic, we understand how important it is to receive your preowned clothing in perfect condition and in a timely manner. Here's everything you need to know about our delivery and returns process.
Frequently asked questions
Find answers to common questions about our delivery methods, return policies, and commitment to sustainability. If you have any further questions, please don't hesitate to contact us.
How do you ensure the clothes get to my doorstep safe and sound?
We provide first class delivery for all orders.
Can you give me a breakdown of the delivery costs?
Delivery costs are calculated at checkout based on the weight and destination of your order. We strive to offer competitive rates and may provide free delivery for orders over a certain amount. Please see the checkout page for exact costs.
What if I don't like the fit or the style when I receive my order? What's the return process?
Please note that we do not offer returns or refunds on any items.
How do you ensure your delivery and return process is sustainable?
MadChic is committed to sustainability. We use eco-friendly packaging materials where possible and optimise our delivery routes to reduce carbon emissions. While we currently don't offer returns, buying preowned clothing is a sustainable choice in itself, extending the life cycle of each garment.
Shop with confidence
We aim to provide a smooth and reliable delivery experience. If you have any specific delivery requirements or questions, please contact our customer support team, who will be happy to assist you.
